Wednesday, February 24, 2021

A Telco’s Guide to Leveraging e-KYC: AI-Driven Customer Onboarding Experience that Runs 24/7

Through our experience from opportunities to serve ten telecommunication service providers on digitalization of KYC (know-your-customer) touch points, we would like to share our humble understanding on the possibilities that can be unearthed by implementation of e-KYC, specifically with the assistance of artificial intelligence (AI) in customer onboarding process. AI as a co-worker, what are the fair expectations that your organisation could set, to maximise its potential? 

We are thrilled to announce the publishing of a whitepaper titled “A Telco’s Guide to Leveraging e-KYC: AI-Driven Customer Onboarding Experience that Runs 24/7”.

We designed the whitepaper contents with aims to provide helpful information to assist companies in their digital customer experience transformation journey, provide insights that will lower the barrier of resistance to adopt e-KYC solutions as the next step to elevate quality of customer onboarding experience, and most importantly – to share some of the best practises on the implementation of e-KYC, the dos and don’ts, using telco industry as the reference model and case study.

We want to help businesses to widen their sales funnel, speed-up processes without paper and prevent frauds using e-KYC. We also look forward to playing a key role in your organisation’s digital transformation journey and elevating your customer’s digital journey experience.

You can download the whitepaper (from here).

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