Saturday, May 23, 2020

Giving Back to Our Local Community

As COVID-19 sweeps across the world, all lives are being upended. This global pandemic crisis is unlike anything we have seen before.

One of the core components in Innov8tif that we value the most is putting a human face on business entities by communicating empathy, understanding and support, both moral and financial, for those who need it the most. We understand that when it comes to giving back to the community, any action, big or small can make a real difference.

“With that in mind, we want to do our part to give back to our local communities by contributing through Sumbangan Kasih program, a program under Majlis Perbandaran Subang Jaya (MPSJ) that focuses on the welfare needs of B40 groups in Subang Jaya. We all hope for the fastest, safest resolution possible to the health crisis and for breadwinners to resume the productive role as soon as one can reasonably be expected,” George Lee, Innov8tif’s CEO.

Sunday, May 10, 2020

Digital Health Declaration to Promote Safer Workplace

The Prime Minister of Malaysia has just announced that CMCO (conditional movement control order) is extended to June 9. And it is generally believed that, the Covid-19 pandemic will not end anytime soon, not even in the next 12 months. While Malaysians are now experiencing some relaxations in movement control, provisions in CMCO does not mean return to normal life.

Contact tracing is one of the crucial SOPs to be adopted by businesses. This means that, Malaysia's residents will be asked to register personal contact information when visiting any premise. The Selangor State government has rolled out SElangkah Initiative, which aims at facilitating the registration of individuals entering any premises in the state to protect the business operators and customers during the implementation of the CMCO.

A number of business premises I have visited in the past few days were still relying on paper logbook for visitor registration. Which led me to the following concerns:
  1. Sharing of writing instrument when physical contact is supposed to be minimised. 
  2. Some of the logbooks were even asking for IC (identification card) number, which in my opinion, is a potential infringement of personal data protection practices.
  3. Illegible handwriting, which defeats the purpose of contact tracing. And I am guilty for this. 
In March, during the second week of Covid-19 lockdown, Innov8tif rolled out a digital version of health declaration form for business offices, production plants and logistics warehouses to adopt best practice in contact tracing. 

Friday, May 8, 2020

Looking to Implement A Digital Transition Strategy for Your Business? Here are 5 Tips!

You’ve probably realized that you need a strategy for ‘going digital’ efficiently. However, as prominent as the topic is, it's still a common challenge. Adaptability to new technology and staff competency towards the technology are a few of common challenges that business owners need to overcome as they realize how important digital and mobile platforms are, which are important for customer’s acquisition and retention.

Unfortunately, a large number of businesses lack an integrated strategy for expanding and effectively engaging with their audiences. System modernization is only one part of it.

If your company has no strategy in this arena, expect to lose out to more competent rivals. Transitioning to a new digital infrastructure doesn't have to be rocket science. Here are several tips to help you and your team get started.

1. Set Specific Objectives

A lot of people might view digital transformation as this fairly vague concept that doesn’t really mean anything other than having an internet connection and a couple of work apps. In reality, the transition to digital is quite comprehensive, as it can become rather overwhelming if you don’t have any clear objectives in place.

Discuss your company’s current goals and milestones with your team and work out how the digital landscape can bring you closer to these goals.

Take a look at your current customer journeys. Is there any room for improvement? What about customer acquisition? Are there any gaps that can be filled through the use of technology? Do you need an efficient customer onboarding solution? Is it time for your business to reinforce mobile biometric capabilities? Asking yourself these and other similar questions can help to bring your objectives into focus and make your path to digital clearer.

2. Identify Opportunities

Digital transformation brings opportunities to the table that may otherwise never have been possible. As leaders and business owners, our job is to have the vision and diligence to identify those opportunities and decide which ones should be acted upon. The COVID-19 pandemic has brought the concept of “social distancing” to the forefront. With the help of technology, your business could offer innovative solutions via a contactless digital process that prioritizes safety and convenience.