Friday, April 24, 2020

Customer Success Story: Joget (Low-Code Platform) Helps to Drive Digital Transformation in Public Sector

Key findings:

• The Ministry of Energy and Natural Resources Malaysia (formerly known as Ministry of Water, Land and Natural Resources) embraces low-code agile development with the aim to rapidly digitalize ministry-wide operations.

• The Information Management Department is staffed with a small software development team that wears multiple hats – business analyst, software engineer and quality assurance engineer.

• Building an application using traditional coding isn’t a competency challenge but making sure that an application adapts to on-going requirement changes is a challenge of sustainability addressed by a low code platform. 

Kementerian Tenaga dan Sumber Asli (Ministry of Energy and Natural Resources Malaysia), abbreviated as KeTSA (formerly known as KATS), is a Malaysian Ministry comprises multiple agencies and several statutory bodies tasked with responsibilities for energy, land management, forestry, geospatial, biodiversity conservation and management, as well as the management of minerals and geoscience.

For a Government Ministry with vast accountability to the public, it is crucial to driving transparency, effectiveness and efficiency of their daily operations. Afterall, these are the key factors that drive towards success in civil services. Often, the needs for digitization and automation across various stakeholders and working groups go without saying. Joget as a low-code developer platform enables an agile team of application builders to focus on getting the requirements right, then ploughing energy on traditional coding, and roll-out software applications that embrace continuous improvements.

Photo taken on 07/Feb/2020 

Acquiring New Perspective in Developing Secure Enterprise Applications for Government Agency 

As technology keeps on evolving in a blink of an eye, digitization and automation is needed to solve daily operations; this requires a tactical move from KeTSA to upgrade their system while improving their standardized management system. With a tight deadline, an agile team of six application developers from KeTSA’s Bahagian Pengurusan Maklumat (Information Management Department) successfully developed a number of comprehensive and well-outlined systems with functionality that fulfill and satisfy stakeholders needs and requirements. The timeline is inclusive of detailed requirements from different stakeholders, solution design, low-code development, quality assurance and continuous deployment.

From zero to hero, a team who is completely a stranger to Joget low-code application has witnessed the future of application software development – low-code/no-code. Some of the use cases implemented are project monitoring, record management, change request management and communication logging, which involves common application system components such as multi- channel e-forms, review and approval workflow, user directory integration, record search and traversal, reporting and executive dashboard. Interestingly, one of the applications is aimed at Biosafety use cases – to monitor activities pertaining to the living modified organism (LMO) and products of such organisms in Malaysia.

“The benefit of developing systems using the low-code platform is the ease of maintenance and simplified management. We believe that, with accumulated knowledge and mutual technology transfer, the development timeline that we will take for each future system will be shorter. It is aligned with our objective of driving digital transformation to increase the digital platform usage between industry players, government agencies and the nation,” one of the KeTSA’s IT Officer.

The successful outcome of low-code application development with KeTSA is nurtured through knowledge transfer and empowerment by the consultancy team of Innov8tif Solutions Sdn. Bhd. (Innov8tif). By embracing sustainability, the coach-to-develop model also realizes a stronger product ownership by application developers and cultivates a quicker go-to-market timeline. In response to the Government’s initiative to optimize capital and operating expenditure spending, Joget low-code platform streamlines on-going maintenance cost of multiple application systems.

Added Values Infused from Applications Built on Low-Code Platform

Agile low-code platform is an excellent embodiment of the history of innovation. Joget, evolving from a workflow application development tool to the low-code digital transformation platform of today, is a technological progress indicator of continuous improvements. The empirical process control to complex and uncertain environments promotes a sustainable system and operational efficiency in terms of real-time, thus cultivating a seamless process.

Dynamic On-Going Process Improvement

“In this digital transformation era, we have to consistently be ready to learn and share knowledge to others. The best way to learn is to teach! It is crucial to build a sustainable relationship and we are truly honor to gain such trust from a Government Ministry,” says Law Tien Soon, Chief Operating Officer of Innov8tif.

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