4 Digital Trends that are Propagating Contactless Behaviour for The Low-Touch Economy

Over the last few years, major changes have occurred in the payments space. As we move into a new decade, change is likely to continue. Payment patterns for 2020 appear to push the market in a far more consumer-centred direction, focusing on how payments can be made as simple and convenient as possible. With recent events, fear stirred by the pandemic and a looming recession has magnified this push towards a more consumer-centred approach.

Digital trends are underway. These prompt contactless behaviour in the name of economic survival and continued digital transformation.

Biometric Authentication

Consumers have been using their fingerprints to unlock their smartphones for many years. These same fingerprints also allow for mobile banking transactions and mobile payments. Corporations, consumers and service providers all rely on fingerprints or other kinds of biometric identification tech to make payments much more effective, accurate and safe. Security via reinforced authentication also drives seamless online experiences. 

Biometric authentication solves a very relevant problem that gets in the way of contactless payments. As one could imagine, the pandemic has brought fear to contact-based biometrics, such as fingerprint scanner. India's local authorities were also seen instructing businesses to stop the use of fingerprint-based biometric system to curb COVID-19. This trend has given a rise to requirements for contactless biometrics, such as facial and iris recognition.

Reliability, authenticity and trust are all concepts that are not as strong online as they are in ‘real life’. Biometrics revolve around stronger components that relate to self-identification. These can fortify systems, software and platforms, particularly those that involve financial details and other sensitive information prone to being affected by cybercrime.

Customer Success Story: Joget (Low-Code Platform) Helps to Drive Digital Transformation in Public Sector

Key findings:

• The Ministry of Energy and Natural Resources Malaysia (formerly known as Ministry of Water, Land and Natural Resources) embraces low-code agile development with the aim to rapidly digitalize ministry-wide operations.

• The Information Management Department is staffed with a small software development team that wears multiple hats – business analyst, software engineer and quality assurance engineer.

• Building an application using traditional coding isn’t a competency challenge but making sure that an application adapts to on-going requirement changes is a challenge of sustainability addressed by a low code platform. 

Kementerian Tenaga dan Sumber Asli (Ministry of Energy and Natural Resources Malaysia), abbreviated as KeTSA (formerly known as KATS), is a Malaysian Ministry comprises multiple agencies and several statutory bodies tasked with responsibilities for energy, land management, forestry, geospatial, biodiversity conservation and management, as well as the management of minerals and geoscience.

For a Government Ministry with vast accountability to the public, it is crucial to driving transparency, effectiveness and efficiency of their daily operations. Afterall, these are the key factors that drive towards success in civil services. Often, the needs for digitization and automation across various stakeholders and working groups go without saying. Joget as a low-code developer platform enables an agile team of application builders to focus on getting the requirements right, then ploughing energy on traditional coding, and roll-out software applications that embrace continuous improvements.

Photo taken on 07/Feb/2020 

Acquiring New Perspective in Developing Secure Enterprise Applications for Government Agency 

As technology keeps on evolving in a blink of an eye, digitization and automation is needed to solve daily operations; this requires a tactical move from KeTSA to upgrade their system while improving their standardized management system. With a tight deadline, an agile team of six application developers from KeTSA’s Bahagian Pengurusan Maklumat (Information Management Department) successfully developed a number of comprehensive and well-outlined systems with functionality that fulfill and satisfy stakeholders needs and requirements. The timeline is inclusive of detailed requirements from different stakeholders, solution design, low-code development, quality assurance and continuous deployment.

From zero to hero, a team who is completely a stranger to Joget low-code application has witnessed the future of application software development – low-code/no-code. Some of the use cases implemented are project monitoring, record management, change request management and communication logging, which involves common application system components such as multi- channel e-forms, review and approval workflow, user directory integration, record search and traversal, reporting and executive dashboard. Interestingly, one of the applications is aimed at Biosafety use cases – to monitor activities pertaining to the living modified organism (LMO) and products of such organisms in Malaysia.

Could Biometrics Solve Your Business's Contactless Payment Challenges?

Amidst the uncertainty being experienced with regards to public health and economic stability, it may be worth looking back on certain technological developments to try to find a way out.

As nations around the world implement various lockdown measures to try and contain the spread of coronavirus, social distancing has become a trending topic of discussion.

Now, the possibilities granted to us by technology might seem more relevant and more urgent than they did before.

In a world where handing people wads of cash may have become outdated, could biometrics - an advanced form of authentication - be the key to pushing contactless payments even further? 

It's a step up for digital security

First and foremost, biometric authentication can act as a remarkable innovation that fortifies digital security. Identity solutions are quickly becoming a common part of online safety, especially as consumers become aware of the weaknesses in conventional and outdated authentication methods.

A simple password might not be enough anymore, and biometric verification seems more like the future when dealing with many aspects of the digital sphere. This includes contactless payments, as part and parcel of a more convenient, instantaneous mode of transaction processing.

Biometric demand is coming from diverse markets

Although determined by different factors and a multitude of market maturity levels, biometric card adoption is spreading gradually. A diverse payments landscape means that the trend is being driven by different priorities. Mature regions, for example, might prioritize card fraud (which is an aspect that biometrics can help tackle).

6 Key Points for Building a Great Digital Customer Experience

Research shows that the quality of digital customer experience management can affect business results. Customer engagement has historically focused on gathering multiple connections and experiences over the customer journey, rather than just one encounter.

Now that much of the customer journey is digitized, a range of digital experiences requires differentiated management, particularly as customers demand more immediate and personalized online experiences.

From a digital standpoint, customer journey and customer experience management are essential concerns for businesses. A strong technology framework is needed for data collection, management and analysis. This is to help deliver great digital customer experiences across various channels and stages of the customer lifecycle and play a part in your entire business’ digital transformation.

Explore the capabilities of AI

Nearly 66% of customers switch brands due to poor customer service, according to Conversocial. Internet of Things (IoT)-era and the emergence of all things “smart”, has brought hyper-speed, real-time experiences and instant responsiveness to tech infrastructures.

With regards to digitization, brands are already starting to warm up to the idea of AI and chatbots to help bridge the speed gap. Social messaging is a prominent part of the customer experience these days, and AI can be integrated into the process. A combination of AI, chatbot technology and social messaging can help brands automate and personalize the customer experience to a decent extent.

Consider experimenting with emerging technologies that incorporate AI (such as digital signage, smart speakers and wearables). Many modern consumers prioritize convenience, and these newer tools provide just that. For example, Innov8tif’s eKYC solution helps businesses to speed up the process of user onboarding through combination of computer vision, deep learning and image processing technologies - aimed at simplifying onboarding journeys and automating the 24/7 onboarding process.