Tuesday, August 28, 2018

What Have We Implemented on Joget Workflow for Our Client's Process Automation Needs?

In year 2009, Joget Workflow began as an GPL open source project on SourceForge. Back then, Joget Workflow was just a humble workflow engine with some wizard-based administrative UI and form designer tools. Compared to today's Joget Workflow as a full-fledged enterprise workflow application builder, it has progressed a lot in less than 10 years. Of course, this journey was challenging to be witnessed, and was only possible with a sustainable commercial open source business model and healthy growth of world-wide customer base.

It's an open secret that, I was part of the Joget's early founding team till year 2011, before Innov8tif was founded. Back then, my role with Joget Workflow was primarily in product evangelism, technical consultancy and training services.

Innov8tif is probably one of the very very very few early partners of Joget to focus on providing end-to-end Joget Workflow related services. It was certainly not easy to convince enterprise segment adopters in the early years of Joget Workflow, due to lack of successful implementation use cases to begin with.


When promoting Joget Workflow as a low-code application builder platform, it is much seen as a Lego-like toolbox. You can digitize many different types of processes on top of Joget platform, the constraint is only limited by your imagination. And companies who are looking out for a low-code workflow platform, understand the benefits they are incentivized with, or looking forward to embrace:

  1. Long-term cost effective business-wide digitization: We are not just speaking about automating a leave application process or a purchase requisition workflow, but potentially tens of processes and company-wide request forms that used to be powered by paper forms or even Word/Excel documents circulated through unmanaged email conversations.
  2. Sustainability: Often, rolling out an application in enterprise only marks the beginning of the long-term maintenance cycles. IT Department understands this painful fact long ago. During the maintenance phase, often, the original creators or software engineers that developed the application, could have left the team. At times, it creates a gap of technical debt, which grows larger over time, due to lack of effective knowledge transfer and sustainable hand-over. With a low-code workflow platform like Joget, much of these pains are addressed by ease-of-maintenance, through UI and wizard-based configurations instead of hard-coded software coding changes. 
  3. Operations without reliance on human's know-how: A well-automated process can guide how an operation is to be carried out, even without the process owner's advice. This should be how an efficient business is operated, and not hand-cuffed by a person's process know-how.
Over the years, Innov8tif is fortunate to have served a wide range of Joget Workflow customers regionally – Malaysia, Singapore, Indonesia, from multinational manufacturing company, to government sector, education institution, mechanical & facility management company and more.

And we have witnessed in first hand, the huge impact that a roadmap of paperless and digitized office could bring to an organization’s operations. Not only did non-value-added and tedious repetitive tasks are eliminated, but the value-chain of each individual workforce participant is increased with re-scoped job function. New opportunities are surfaced.

Source: McKinsey&Company

Areas of process automation we have frequently helped our customers to digitize, are:

  • Purchasing:
    • Purchase requisition approval and purchase order 
    • Vendor master data update
  • Human Resources (HR):
    • Leave application
    • Expense claims
    • Staff on-boarding and off-boarding
    • Recruitment request
    • Training requisition
    • Staff confirmation process
  • Finance:
    • Credit/debit note request
    • Fixed asset creation and disposal 
    • Customer master record creation and update
    • Asset movement
  • Customer Journey:
    • Customer onboarding process
    • Customer due diligence process
    • Customer complaint management
  • Other Examples:
    • Supply chain reporting
    • Material costing approval
    • New product development (NPD) process
    • Job/service completion report
    • Legal agreement review
Successful automation of operational processes can generate twice as much impact from gains in effectiveness as from increased efficiency, not only improve decision making and the allocation of resources but also help employees to work more effectively. As the pace of automation accelerates, the opportunities for improving performance will only increase. Even the ERP system can be further modernized with workflow for pre-processing tasks.

What can we digitalize for your business? 

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