Since then, customer onboarding trend has been quick to embrace AI (artificial intelligence) technology that is progressing at exponential speed; especially the maturity of deep-learning based computer vision. In today's context, the digitization roadmap of digital customer onboarding isn't just limited to mobility of sales advisors, but the customer self-service onboarding journey.
There's a growing segment of customers who are perfectly comfortable with mobile e-commerce, ride hailing app and online food ordering. This is the customer group who studies a product and reviews through online resources before deciding to sign-up for a product or service. They don't need any more sales pitch. They prefer to sign-up and onboard to a product from the comfort of their home or workplace.

- scanning his/her own ID (Malaysian's MyKad or passport), and
- performing real-time facial recognition using Yoodo's mobile app

EMAS eKYC is a solution designed to assist banks, telcos, financial services and insurance companies in remote customer ID verification through digital channels, and to enable the digital version of KYC (know your customer) process.
Digital ID verification will soon become even more crucial for the establishment of National Addressing Database.
Digital ID verification will soon become even more crucial for the establishment of National Addressing Database.