Today, as workforce is generally getting more IT-literate and mobile-ready across most job functions, ERP system alone is no longer the magic wand to modernize IT in manufacturing, distribution and trading businesses. More gaps are surfacing itself from ERP digitization needs.
1. Control the process/SOP that occurs before data goes into ERP softwareIn many companies (even the global MNCs), the process that governs how data is approved before it goes into ERP is not automated. Take a simple example - Customer Master Data Change Request. Let's say a sales manager files a request to adjust credit term for a customer account. Yes, surely, the credit term setting is supported in ERP as part of customer master data. But when there is a change request, often, ERP is not the place where change request approval process is automated. So, sales manager in this case, would fill up an Excel spreadsheet or Word document, then send it out as email to the relevant approvers based on stipulated SOP (standard operating procedure). Once approved, let's say by the Regional Sales Head, the spreadsheet/document then goes to Finance Department as email attachment. Email message is not exactly known as the most reliable method for approval task tracking.
For a MNC with worldwide business presence, this kind of change request happens every single day. Yet, hardly automated. And there are many other similar examples, such as vendor master data change request, periodic market supply replenishment setting, SKU lifecycle status update, Planned Delivery Time (PDT) adjustment, and more.
When SOP is not digitally automated, the non value-added knowledge becomes a knowledge that has to be told from person-in-charge to another person and require training.